Terms of Service

Effective Date: October 8, 2026
Last Updated: October 8, 2026

Summary of Key Points

This summary is a friendly overview. The full Terms below are what actually bind us both, so please read them too.

• What this is: These Terms cover your use of the business services offered by personly OÜ through personly.com, including account registration and paid features.
• What we ask of you: Give us accurate information, keep your login secure, use the service lawfully, and don't misuse, attack, or reverse engineer it.
• Payments: Paid features are billed as shown at checkout or in your order. Unless the checkout page, your order, or the law says otherwise, payments are not refundable once made. We'll give you advance notice of price changes (Section 6).
• Liability limits: The service is provided "as is." Our total liability is capped, with important exceptions, and your legal rights as a consumer are never taken away where the law protects them (Section 8).
• Disputes: Talk to us first. If we can't resolve it, disputes go to individual arbitration for eligible users, with a 30-day opt-out and exceptions for small claims and for consumers whose local law guarantees access to their courts (Sections 9 and 19).
• Ending things: You can close your account at any time. We can suspend or end accounts for serious or repeated violations. After termination you have 30 days to export your data (Section 20).
• Contact: contact@personly.com or personly.com.

1. Welcome & Agreement

Welcome, and thank you for choosing personly OÜ ("personly," "we," "us," or "our"). We provide business services through our website at personly.com. These Terms of Service ("Terms") explain the rules for using them, what you can expect from us, and what we expect from you.

By creating an account, accessing, or using our services, you agree to these Terms and to our Privacy Policy. If you're using the service on behalf of a company or other organization, you confirm you have the authority to bind that organization, and "you" includes it. If you don't agree with these Terms, please don't use the service.

Questions? Email us at contact@personly.com.

2. About Our Service

What We Provide

personly OÜ provides business services through personly.com. These include account-based access to our platform, related features, and the ability to pay for paid features online. We may add, improve, or retire features over time as the service evolves.

Who Can Use It

Our services are intended for businesses and adults. To use them, you must be at least 18 years old (or the age of majority where you live, if higher) and be legally able to enter into a binding contract. If you're under that age, please don't register. If we learn that an account belongs to someone who doesn't meet this requirement, we may close it.

You also must not be barred from using the service under any law that applies to you, including applicable sanctions and export control laws.

Service Availability

We work to keep the service available and running well, but we can't promise it will be uninterrupted or error-free. Maintenance, updates, third-party outages, and unexpected technical problems can all cause downtime. Where we can reasonably do so, we'll try to give notice of planned maintenance that significantly affects you. Section 15 explains our position on formal uptime commitments.

3. Your Account

Registration

To use most features, you'll need to register an account. You'll provide details such as your name and email address, and, for paid features, payment information. We handle this information as described in our Privacy Policy.

Accurate Information

Please give us information that is accurate, current, and complete, and keep it up to date. Accurate details help us contact you, process payments correctly, and protect your account.

Account Security

You're responsible for keeping your login credentials confidential and for activity that happens under your account. Choose a strong, unique password. If you suspect someone has accessed your account without permission, tell us right away at contact@personly.com so we can help secure it. We aren't responsible for losses caused by someone else using your account if you didn't take reasonable care to protect your credentials.

Account Sharing

Your account is for you (or, for a business account, for the people in your organization you've properly authorized). Don't sell, transfer, or share your credentials with people outside your organization, and don't create accounts through automated means or under false identities. If your plan allows multiple users, each person should use their own login.

Closing Your Account

You can close your account at any time by contacting us at contact@personly.com or using any account-closing option we provide in the service. Closing your account stops future billing for renewals but doesn't by itself entitle you to a refund of amounts already paid (see Section 6). Section 20 explains what happens to your data.

4. Acceptable Use

What You Can Do

You may use the service for your own lawful business purposes, in line with these Terms and any documentation or instructions we provide.

What's Prohibited

Because we're a technology and IT services company, the integrity and security of our systems matter to us and to every customer. You agree not to:

• Break the law or violate anyone else's rights, including privacy, intellectual property, and publicity rights.
• Probe, scan, or test the vulnerability of our systems or networks, or bypass authentication or security controls, unless we've given you written permission.
• Introduce malware, viruses, or any code intended to disrupt, damage, or gain unauthorized access to systems or data.
• Launch or participate in denial-of-service attacks, or place an unreasonable load on our infrastructure.
• Reverse engineer, decompile, or attempt to extract source code from the service, except to the extent applicable law permits despite this restriction.
• Scrape, harvest, or collect data from the service by automated means without our written consent.
• Access or attempt to access another user's account or data.
• Resell, sublicense, or provide the service to third parties as a competing service, unless we've agreed in writing.
• Use the service to send spam, phishing messages, or deceptive or fraudulent communications.
• Upload or process content you don't have the right to use, or personal data that you aren't legally permitted to share with us.
• Use the service to build a competing product or to benchmark it for public release without our permission.
• Use stolen payment methods or engage in payment fraud or chargeback abuse.
• Interfere with other users' use of the service.

Consequences of Violations

If we believe you've violated these rules, we may investigate and, depending on severity, issue a warning, remove content, suspend access, or terminate your account. Where it's reasonable and legally appropriate, we'll tell you why and give you a chance to fix the problem. For serious violations, such as security attacks or illegal activity, we may act immediately. We may also report unlawful conduct to the relevant authorities.

Reporting Problems

If you see abuse, a security vulnerability, or content that violates these Terms, please email contact@personly.com. We take reports seriously and will review them promptly.

5. Content & Intellectual Property

Who Owns What

Ours: The service, including its software, design, text, graphics, logos, and trademarks, is owned by personly OÜ or its licensors and is protected by intellectual property laws. These Terms don't transfer any ownership to you.

Yours: You keep ownership of the content and data you submit to the service ("Your Content"). We don't claim ownership of it.

License We Grant You

Subject to these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the service for your own business purposes.

License You Grant Us

To run the service for you, we need permission to work with Your Content. You grant us a limited, worldwide, non-exclusive license to host, store, process, reproduce, and display Your Content solely as needed to provide, secure, support, and improve the service, and to comply with the law. This license lasts for as long as we hold Your Content and ends when it's deleted under Section 20, subject to any legal retention obligations.

Rules for Your Content

You're responsible for Your Content. You promise that you own it or have all necessary rights to submit it, and that it, and our processing of it as you've instructed, won't infringe or violate anyone's rights or any law. We don't routinely review Your Content, but we may remove or disable access to content that we reasonably believe violates these Terms or the law.

Feedback

If you send us suggestions or ideas about the service, we may use them without obligation or compensation to you. This doesn't give us any rights to Your Content.

Copyright Complaints & Takedown Procedure

If you believe content on our service infringes your copyright, email contact@personly.com with:

• Your name and contact details.
• A description of the copyrighted work you say has been infringed.
• Where the allegedly infringing material is located in our service (such as a link).
• A statement that you have a good-faith belief the use isn't authorized by the copyright owner, its agent, or the law.
• A statement that your notice is accurate and, under penalty of perjury, that you are authorized to act for the copyright owner.
• Your physical or electronic signature.

6. Payments & Billing

Pricing

Prices and applicable fees for paid features are shown at the time of purchase, on our website, or in your order form. Unless stated otherwise, prices exclude taxes such as VAT or sales tax, which will be added where required by law and shown before you confirm payment.

Billing and Payment Methods

When you buy a paid feature, you authorize us and our payment processors to charge your chosen payment method for the amounts due. Payments are handled through third-party payment service providers, whose own terms and privacy policies apply to the payment information you give them. You agree to provide valid, current payment details and to update them if they change. If a payment fails, we may retry it, ask for another payment method, or suspend paid features until the balance is settled.

For recurring plans, your plan renews at the interval shown at purchase (for example, monthly or annually) until you cancel. We'll charge the renewal using the payment method on file unless you cancel before the renewal date.

Refunds

We want you to feel fairly treated. Unless your order form, the checkout page, or the law provides otherwise, payments are non-refundable once made, and cancellation applies from the end of the current billing period rather than retroactively. If you think you've been charged in error, contact us at contact@personly.com as soon as you can, and we'll investigate and correct any mistake.

If you're a consumer, you may have mandatory legal rights, such as statutory cancellation or withdrawal rights in the EU or UK. Nothing in these Terms limits those rights. Where required, we'll give you the information about exercising them at the time of purchase.

Changes and Cancellation

You can cancel a recurring plan at any time through your account (if available) or by emailing contact@personly.com. Cancellation stops future renewals, and you'll generally keep access to paid features until the end of the period you've already paid for. You can change plans by contacting us or using any plan-change options in the service, and the new pricing will apply as shown to you when you make the change.

Price Changes

We may change our prices from time to time. For existing subscribers, we'll notify you in advance by email or through the service, and the new price will apply from your next renewal after that notice. If you don't want to continue at the new price, you can cancel before it takes effect.

Disputed Charges

Please contact us first if you have a billing concern. We can usually fix problems faster than a card dispute process can. We may suspend accounts that are the subject of fraudulent or abusive chargebacks.

7. Privacy

Your privacy matters to us. Our Privacy Policy, available on personly.com, explains in detail how we collect, use, share, and protect your personal information. It forms part of these Terms.

In brief:

• We collect information you give us (such as your name and email address), payment information, device information, usage analytics, and cookies and similar tracking data.
• We use this information to run and secure the service, process payments, and understand and improve how the service is used.
• Where we rely on your consent to process personal data, you can withdraw it at any time, as explained in our Privacy Policy.
• We work with essential service providers, such as hosting and payment processing providers, who help us deliver the service.
• Depending on where you live, you may have rights under laws such as the GDPR, the UK GDPR, the CCPA/CPRA, PIPEDA, and other US state privacy laws. These can include rights to access, correct, delete, or port your information. You can exercise them by contacting contact@personly.com.

8. Disclaimers & Limitations

The Service Is Provided "As Is"

We work hard to provide a dependable service, but we can't guarantee perfection. To the maximum extent permitted by law, the service is provided "as is" and "as available," without warranties of any kind, whether express or implied. This includes implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In particular, we don't promise that the service will be uninterrupted, error-free, or completely secure, or that it will meet all your specific requirements.

No security measure is perfect. While we take steps to protect the service and your data, we can't guarantee that unauthorized access, loss, or disclosure will never occur.

Limitation of Liability

To the maximum extent permitted by law:

• personly OÜ will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities, arising from or related to your use of the service, even if we've been advised that such damages are possible.
• Our total liability for all claims arising from or relating to the service or these Terms will not exceed the amount you paid us for the service in the twelve (12) months before the event that gave rise to the claim. If you haven't paid us anything, our total liability will not exceed EUR 100.

What These Limits Don't Affect

Nothing in these Terms excludes or limits liability that can't be excluded or limited by law. This includes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for intentional misconduct or gross negligence where the law doesn't permit exclusion, or for any rights you have as a consumer under mandatory consumer protection laws. In some places, the law doesn't allow certain disclaimers or limits, so parts of this section may not apply to you.

9. Dispute Resolution

Talk to Us First

Most concerns can be sorted out with a simple conversation. If you have a dispute with us, please email contact@personly.com with a description of the problem and what you'd like us to do. Both of us agree to make a good-faith effort to resolve it informally for at least 30 days before starting a formal proceeding.

Binding Individual Arbitration

If we can't resolve a dispute informally, then, except where this section says otherwise, you and personly OÜ agree that any dispute arising out of or relating to these Terms or the service will be resolved by final and binding arbitration instead of in court. The arbitration will be conducted by a recognized arbitration institution selected by mutual agreement (or, failing agreement, as determined under the governing law in Section 11), under that institution's rules, by a single neutral arbitrator. It may be conducted by video or in writing where possible to reduce cost and inconvenience. The arbitrator can award the same individual relief a court could, and the decision can be enforced in any court with jurisdiction.

Class Action Waiver

To the extent permitted by law, you and personly OÜ each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator may not combine more than one person's claims.

What This Section Doesn't Cover

• Small claims: Either of us may bring an individual claim in small claims court if it qualifies.
• Intellectual property and misuse: Either of us may seek urgent court relief (such as an injunction) to stop infringement or misuse of intellectual property or confidential information, or unauthorized access to the service.
• Consumers with mandatory local rights: If you're a consumer in the EU, the UK, or another place where the law gives you a non-waivable right to bring claims in your local courts or prohibits mandatory arbitration or class waivers, those rights remain yours. This section applies only to the extent the law allows.

Opt-Out

You can opt out of arbitration within 30 days of creating your account. See Section 19.

10. Changes & Termination

Changes to These Terms

We may update these Terms as our service, business, or legal obligations change. When we make material changes, we'll give you reasonable advance notice by email, a notice in the service, or both, and we'll update the "Last Updated" date above. Changes won't apply retroactively to disputes that arose before the change.

Effect on Existing Users

If you keep using the service after the changes take effect, you're agreeing to the updated Terms. If you don't agree, you can close your account before the changes apply, and the existing Terms will continue to govern any period you've already paid for, unless the change is required by law or for security reasons.

Our Right to Suspend or Terminate

We may suspend or terminate your access, with notice where reasonably practicable, if:

• You materially or repeatedly breach these Terms or our Acceptable Use rules.
• You fail to pay amounts due after reasonable notice.
• We're required to do so by law or by a legal authority.
• Your use creates a security risk or potential harm to us, other users, or third parties.
• We decide to discontinue the service, in which case we'll give you reasonable notice and, where applicable, a fair refund of prepaid fees for the period you can no longer use the service.

Effect of Termination

When your account ends, your right to use the service stops. Provisions that by their nature should survive termination will continue to apply, including those on intellectual property, confidentiality, indemnification, disclaimers and limitations, and dispute resolution. Section 20 explains what happens to your data.

11. General Legal

Governing Law

These Terms, and any dispute arising from them, are governed by the laws of [Governing law: confirm before publishing], without regard to its conflict-of-law rules. Where a dispute isn't subject to arbitration, it will be brought in the courts with jurisdiction under that governing law, subject to any mandatory rights you have as a consumer to bring proceedings in your home courts or to rely on the consumer protection laws of your country of residence.

Severability

If any part of these Terms is found invalid or unenforceable, that part will be enforced to the extent possible, and the rest of the Terms will remain in full effect.

Entire Agreement

These Terms, together with our Privacy Policy and any order form, master services agreement, or data processing agreement you've signed with us (see Section 18), are the entire agreement between you and personly OÜ about the service. They replace any earlier understandings on the same subject.

No Waiver

If we don't enforce a right or provision right away, that doesn't mean we've given it up.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms, for example in connection with a merger, acquisition, or sale of assets, or to an affiliate, provided we continue to protect your rights under these Terms and applicable law.

Notices

We may send notices to the email address on your account or through the service. You can send notices to us at contact@personly.com.

12. Contact Information

We're happy to hear from you, whether you have a question, a concern, or feedback.

• Email: contact@personly.com
• Website: personly.com

13. Confidentiality

Sometimes you and we will share non-public information as part of working together, such as business plans, technical details, pricing, or security information. Each of us agrees to:

• Use the other's confidential information only to carry out our rights and obligations under these Terms.
• Protect it with at least the same level of care we use for our own confidential information, and no less than reasonable care.
• Share it only with employees, contractors, advisers, and service providers who need to know it and are bound by confidentiality duties at least as protective as these.

• Is or becomes public through no fault of the receiving party.
• Was already known to the receiving party without a confidentiality obligation.
• Is independently developed by the receiving party without using the other's confidential information.
• Is lawfully received from a third party who is free to share it.

14. Indemnification

We think indemnities should work both ways, so here's how it works.

What You Cover

You agree to defend and indemnify personly OÜ, its officers, employees, and agents against third-party claims, and the resulting losses, damages, and reasonable costs (including reasonable legal fees), to the extent they arise from:

• Your Content, including any claim that it infringes someone's rights or that you didn't have the right to submit it.
• Your use of the service in violation of these Terms or applicable law.

What We Cover

We agree to defend and indemnify you against third-party claims alleging that the service itself, as we provide it, infringes that third party's intellectual property rights, and to pay the damages finally awarded or agreed in settlement, to the extent the law permits and subject to the limits in Section 8. This doesn't apply to claims that arise from Your Content, from your modification of the service, from combining the service with items we didn't provide, or from your use of the service in breach of these Terms. If a claim like this is made, we may modify the service, obtain a license for you to keep using it, or, if neither is reasonably possible, end your access and refund prepaid fees for the period you can no longer use it.

How Claims Are Handled

The party seeking indemnity must promptly notify the other of the claim, allow it to control the defense and settlement (though no settlement may impose liability or admissions on the indemnified party without its consent), and reasonably cooperate at the indemnifying party's expense. Consumers are only responsible under this section to the extent permitted by mandatory consumer protection law.

15. Service Levels

At the moment, personly OÜ does not offer a standard uptime commitment or service credits for the service. We work to keep the service reliable, but we don't guarantee any particular level of availability.

If you have a separate written agreement with us, such as an order form or master services agreement that includes an uptime commitment or service credits, those specific terms will apply to you in the way that agreement describes. Otherwise, there are no service-level commitments.

16. Force Majeure

Neither you nor we will be responsible for a failure or delay in performing our obligations (other than payment obligations for amounts already due) if it's caused by events beyond our reasonable control. Examples include natural disasters, extreme weather, fire, flood, war, terrorism, civil unrest, strikes or labor disputes, pandemics or public health emergencies, government actions, power or internet outages, failures of third-party hosting or telecommunications providers, and large-scale cyberattacks that couldn't have been prevented with reasonable precautions.

The affected party will let the other know as soon as reasonably possible and make reasonable efforts to resume performance. If the event continues for an extended period, either party may end the affected services by written notice, and we'll refund any prepaid fees for services we couldn't provide.

17. Beta and Preview Features

From time to time we may offer features labeled "beta," "preview," "early access," or "experimental." These help us test new ideas, and you're welcome to try them. Please understand that these features:

• Are provided "as is," without warranties or commitments of any kind.
• May contain bugs, change significantly, or be withdrawn at any time, with or without notice.
• Are excluded from any service commitment, support obligation, or service credit that might otherwise apply.
• Should not be relied on for critical business operations or for processing sensitive data unless we've told you it's suitable.

18. Order of Precedence

If you've signed other agreements with us, such as an order form, a master services agreement (MSA), or a data processing agreement (DPA), the documents work together. If they conflict, this is the order that applies, from highest priority to lowest:

1. A signed data processing agreement (DPA), but only for matters relating to the processing of personal data.
2. A signed master services agreement (MSA) or other negotiated written agreement.
3. A signed order form, for the specific commercial details it covers, such as pricing, plan, term, and any service levels.
4. These Terms of Service.
5. Our Privacy Policy, for how we handle personal data where no DPA applies.

19. Arbitration Opt-Out

We want arbitration to be a choice you make knowingly, not something you're locked into. You can opt out of the arbitration agreement and class action waiver in Section 9 by sending us written notice within 30 days of creating your account (or, if you already had an account when this section was added, within 30 days of first being notified of these Terms).

To opt out, email contact@personly.com from the email address linked to your account, with the subject line "Arbitration Opt-Out." Include your name, your account email address, and a clear statement that you're opting out of arbitration. Opting out doesn't affect any other part of these Terms, and it won't change how we treat you.

Savings clause: If the class action waiver in Section 9 is found unenforceable for a particular claim, then the arbitration agreement is void as to that claim, and that claim will proceed in court under Section 11 (while any remaining claims stay in arbitration to the extent the law allows).

20. Data Export and Deletion on Termination

Your data is yours, and we want you to be able to take it with you.

Export Window

After your account is closed or terminated for any reason, you have 30 days to retrieve Your Content and other data you stored in the service. During this period, you can request an export by emailing contact@personly.com or by using any export tools we make available in the service. We'll provide the data in a commonly used, machine-readable format where reasonably available.

If we've terminated your account for a serious breach, such as a security attack or illegal activity, we may restrict access for the safety of others or because the law requires it. Where we do, we'll still provide an export of your data wherever the law and security allow.

Deletion

When the 30-day window ends, we'll permanently delete or irreversibly anonymize Your Content and your account data from our active systems. Copies in backups are removed as those backups are rotated out in the ordinary course. We may keep limited information longer where we're legally required to, for example for tax, accounting, fraud prevention, or legal claims, and we'll continue to protect it as described in our Privacy Policy.

If you want your data deleted sooner, tell us when you close your account, and let us know once you've finished your export. We'll then delete it as soon as is reasonably practicable. Please make sure you've exported what you need first, because deletion is permanent.

Your Privacy Rights

This section doesn't limit any data access, portability, or deletion rights you have under privacy laws such as the GDPR, the UK GDPR, the CCPA/CPRA, or PIPEDA. You can exercise those rights at any time by contacting contact@personly.com.

Thank you for taking the time to read these Terms. If anything is unclear, we'd rather you ask than wonder. Reach out any time at contact@personly.com.

Consent Required

By clicking "I Agree", you acknowledge that you have read and understood this policy.